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09 Maintenance & Support

Long-Term Software Care That Pays For Itself

Bug fixes, security patches, feature evolution, and 24/7 incident response, keep your software healthy, secure, and improving long after launch.

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Production Is Where The Real Work Begins

Software degrades. Dependencies break. Attackers probe. Users find edge cases. We keep production healthy and your team focused on shipping new value, not firefighting.

Choose hour-bank, fixed-retainer, or fully managed support, including 24/7 on-call where needed.

  • Tiered SLAs (next-day, 4-hour, 1-hour)
  • Proactive monitoring & alerting
  • Security patching & dependency updates
  • Roadmap & feature evolution

Why our Maintenance & Support

More than code, business value

  • 01

    24/7 Monitoring

    Uptime, error-rate, and SLO monitoring with paging.

  • 02

    Incident Response

    On-call engineers, runbooks, and post-incident reviews.

  • 03

    Bug Triage & Fixes

    Prioritized fix-pipeline aligned with your business impact.

  • 04

    Performance Tuning

    Continuous DB, frontend, and cost optimization.

  • 05

    Dependency Hygiene

    CVE patching, EOL upgrades, and supply-chain security.

  • 06

    Feature Evolution

    Sprint-based small-feature work to keep your product alive.

What we build

From startups to enterprises

  • 01 Post-launch monitoring & support
  • 02 Inherited-codebase rescue
  • 03 Performance & reliability audits
  • 04 Security patching & hardening
  • 05 Cloud cost optimization
  • 06 Documentation backfill
  • 07 Test-suite stabilization
  • 08 Roadmap & feature evolution

Related work

agents.d2p.site — running in production

Our hosted AI agent catalogue is built and operated by the same team that would build your maintenance & support. It is the clearest proof of how we ship: guarded prompts, validated output schemas, cost controls, and full observability.

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Frequently asked

Maintenance & Support
questions

Yes. We start with a 1-2 week onboarding audit, architecture, test coverage, dependency health, then propose an SLA that fits.

Plans range from next-business-day to 1-hour 24/7. We map SLAs to severity classes (P0-P3) before signing.

Yes. Monthly retainers with hour banks, plus rollover, plus emergency overage rates.

Ready when you are

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